To our users on Customer Service Action Community:

It is very important that you read these words before giving any Customer Tips to anyone. Despite us moderating any topics, there may be things which might escape our vigilence at some point. So please be fully aware of what you post here!

First of all: what are Customer Tips?

Customer Tips can be any articles, anecdotes, videos, contents etc... dedicated to helping other consumers. It can be, for example, a link to the Citizen Advice Bureau on how to report spam or it can be an anecdote you'd like to share on how, at some point, your parcel got delayed and you found out you need to see the matter with the retailer, and not the delivery company.

Now, here's what you should do:

Always talk about what you know: it is important that you are thorough and provide the other community members with the right information. And if you can back it up with links to various sources, all the better!
Mistakes can happen: if you've said something you thought was true and realised you've made a mistake, don't beat yourself up. Just edit your initial answer. You can do so by clicking the three little dots, bottom right of your post/comment.
Anything too private? Take it elsewhere: when a case becomes a little too sensitive and you and another user needs to discuss the case at greater length, please take it to your private message section. Of course, as admins, we won't be able to see what you post there so we trust you'll be able to provide your fellow community member with the right kind of support!
Any problems? Talk to an admin: please always refer to a Customer Service Action Admin whenever you need help. Just send us a private message and we will contact you as soon as possible.

The Customer Service Action Admins

As of 07/01/2021